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MEDITECH and Centennial MIT:
A Collaborative Solution
Customer Service
We have your back.Not only does MEDITECH offer fully integrated Patient Administration System/Electronic Patient Record solutions, but we also provide the around-the-clock support necessary to effectively maintain your system. Each time you contact us, you will receive person-to-person support, rather than having to navigate through an automated messaging system. Remote connectivity allows us to quickly access your system to diagnose an issue and provide the appropriate resolution.
And we don’t gouge you with hidden fees. All support calls are covered, regardless of the number of calls, time of day, or nature of the issue.
We understand the needs of the UK. How? Because we’ve spent over 20 years supporting both NHS Trusts and private facilities across the nation. Our
dedicated and well-established international group of specialists and programmers has the knowledge and experience to meet the specialized needs of our UK customers. Issues can be submitted directly to your dedicated product specialist by phone or online.We know that quality support is about more than just answering questions and resolving issues. That’s why we offer the following services at no added charge:
• Software enhancements, to keep you on the cutting edge of technology
• Continuing education opportunities, to keep you in the the know on the latest features and recommendations
• Customer programs, to keep you involved in system direction, informed of our latest initiatives, and engaged with your peers
• Optimisation visits, to keep you evolving by evaluating your processes and providing feedback on underutilized features and workflow improvements.
Give us a call. We’re here to help!
