Hear How MEDITECH Acknowledged The Week

March 20, 2020 - Patient Safety Awareness Week (PSAW) began on Sunday, March 8, and continued through Saturday, March 14. Read on to hear how MEDITECH acknowledged this annual recognition event.

A Dose Of Patient Safety Per Day

At MEDITECH, during each day of PSAW, communications were sent to staff and also posted to our Intranet.

Reinforcing A Safety Culture

Day 1 was dedicated to reinforcing a safety culture, including standards and practices. We promoted a lesson in being a “hole filler” and handed out “gold coins,” inspired by Kim Hollon, CEO, Signature Healthcare, and his personal commitment to patient safety; how EHRs can help address patient safety concerns; and several patient safety-related training opportunities.

Patient Safety In The Ambulatory Setting

Day 2 focused on patient safety in an ambulatory environment, promoting the Ambulatory Hold Queue, as well as recommended MEDITECH articles, training opportunities, and industry articles.

Getting To Know MEDITECH’s Clinical Staff Members

On Day 3, we highlighted internal clinical staff members — sharing how their backgrounds contribute to their meaningful work at MEDITECH. These stories were also included in Carol Bird’s blog noted below.

Customer Anecdotes

Day 4 focused on MEDITECH’s commitment to safety and education, highlighting customers’ stories, the IHI Basic Certificate in Quality and Safety and the MEDITECH staff who obtained certification, and recommended industry articles. We were pleased to include several customers' stories, where they shared how they enhance patient safety by optimizing MEDITECH’s EHR. 

Celebrating Our Wins

Lastly, on Day 5, we celebrated our wins — showcasing EHR Safety Board accomplishments, an update from our Development team, customer compliments, and a link to an inspiring customer roundtable.

Customer Engagement

Blog Posts

• Bryan Bagdasian, MD, MMM, primary care physician, Steward Medical Group, and MEDITECH physician informaticist, wrote a blog post titled How to create a culture that values patient safety.
• Carol Bird, manager, Branding & Digital Marketing, MEDITECH, wrote a blog post about MEDITECH clinical staff who shared personal experiences that inspired their commitment to ensuring patient safety, and the direction in which they see healthcare heading.

Emails

• On Monday, March 9, an email went out to our US customers announcing our recognition of PSAW.
• On Thursday, March 12, an email highlighting Dr. Bagdasian’s blog post was sent to our US customers who do not currently subscribe to our blog.

Social Media (Facebook, LinkedIn, Twitter)

• IHI Twitter Chat
• Shared Dr. Jones' (MD, lead physician informaticist, MEDITECH) blog: How EHRs can help address patient safety concerns
• Shared Expanse Patient Care sessions from our Expanse Virtual Event
• Shared Dr. Bagdasian’s blog: How to create a culture that values patient safety
• Shared registration for our Expanse Opioid Toolkit video with Dr. Bagdasian and Dr. Chesnut
• Shared Carol Bird’s blog: MEDITECH staff share what patient safety means to them.

Questions

Please contact Manager Julia Richardson, Manager Nichole Sikora, or Senior Communications Manager Shannon Perkins.