March 12, 2020 - As we work to deal with the challenges COVID-19 presents to our daily lives, we want to safeguard the health of families, patients, employees, and our community of customers. Please be assured that we are here to support you and the industry through these unprecedented times. In light of the growing national concern regarding COVID-19 and in accordance with CDC guidelines, MEDITECH today is suspending all travel for the next two weeks. We will continue to monitor the spread of the coronavirus and take our guidance from the CDC as well as from respective governments. This will not affect the support we provide to our customers.

Our goal is to be a conscientious partner to our customers and to provide staff with a safe and secure working environment as this situation continues to unfold. We believe this step is necessary to minimize our possible contribution to the spread of this disease and allay the fears and concerns of our staff and customers.

After hearing from many customers, it has become abundantly clear their focus is on COVID-19 preparedness and capacity planning for patients in need, and mitigating risk to their staff and patients from any outside sources.

MEDITECH is well-positioned to continue to support our customers virtually. This is a common practice in existing customer partnerships. As it relates to active Implementation Projects, MEDITECH will be contacting customers to transition any scheduled on-site visits, or visits to our corporate offices, to virtual sessions. Your MEDITECH Implementation Project Manager will contact you to discuss your individual situation. In the meantime, should you have questions or concerns, please do not hesitate to reach out to your Implementation Project Manager or Client Services Account Manager. They will work to assist you as needed.

We will continue to be here to support you; we understand the impact your EHR has on your business. If there is anything you think we can do, please do not hesitate to reach out. We will continue to closely monitor this situation, and if anything changes, we will let you know.