July 31, 2019 - MEDITECH is pleased to announce several organizational changes that went into effect on July 1. These changes are a positive, transformational step toward providing customers with not only the best products, but also exemplary support services. 

Howard Messing, CEO, recently announced the promotion of Michelle O’Connor to the position of president and COO. In April, MEDITECH also announced Executive Vice President Hoda Sayed-Friel is launching a Professional Services Division within MEDITECH. In addition, we have reorganized our customer service leadership with the objective of further enhancing the services and support we provide to customers, while continuing to focus on delivering consistent, successful outcomes.

Steve Koretz, senior vice president, remains responsible for the implementation and ongoing support of international clients outside of North America. When appropriate, he will also assist at the executive level with North American customers.

Leah Farina, vice president, Client Services, is responsible for overall customer success. She has worked closely with Michelle to re-shape our implementation and customer service organizations.

Each of the following associate vice presidents will now have executive leadership across the organization and will oversee the outcomes for their own individual teams. These AVPs have new and/or evolved roles indirectly supporting customers.

• Don Branca will be the liaison with the Sales Division pertaining to all pre-sales and post-sales activities. In addition to contract reviews and exhibits, he will look for ways to improve the transition from sales to implementation once accounts sign. He will also retain responsibility for certifying our consultant partners as well as their ongoing education and recertification.
  
  
• Cathy Turner will remain MEDITECH’s lead nursing executive, as well as lead executive for our physician products. In addition, her organization manages the foundational aspects of our implementation projects and the installation of our home health and hospice products. The implementation project managers will report under Cathy. She will also create a centralized conversion group — managing our executive sponsor program and tracking outcomes and benefits achieved for all of Client Services.
  
  
• Carol Labadini will remain MEDITECH’s lead ambulatory executive. In addition, her organization is responsible for installing our products. She will enhance our implementation model and bring together all care venues across ambulatory, acute, emergency department, and post-acute settings to centralize and standardize our methods and outcomes.
  
  
• Suzanne Keane will be our lead executive for revenue cycle products. She will also be responsible for customer success management. In her new role, she will evolve our account managers and build a transition team to monitor customers as they transition from implementation to service. She will also work with our strategic customers and cultivate collaborative relationships that lead to customers becoming premier advocates in the field.
  
  
• Mike Malone continues to be our lead executive for home care and post-acute products. He has also taken over full responsibility for customer service. This includes bringing together support for all care venues across ambulatory, acute, emergency department, and post-acute settings to provide truly integrated services and support.
  
  
• Kathy LeBlanc continues to be our lead executive for technical customer escalations. She oversees the teams responsible for managing updates, conversion programmers, corporate management tools, MIS, and reporting efforts (which include Data Repository, Report Designer support, and Business & Clinical Analytics).
  
  
• Mike Belkner is our lead executive for performance and hosting customers in a public cloud. His organization will continue servicing and supporting the system-level components of customers’ systems and managing escalated performance issues. In addition, Mike oversees the relationships with third party integrators and vendors to support customers’ infrastructure either on-premise, in a hosted private cloud, or in the public cloud.
  
  
• Kathy Perregaux is our lead executive responsible for the MEDITECH as a Service (MaaS) program. Additionally, her team oversees the programming and interoperability support for all customers, as well as MEDITECH’s Greenfield environment.

MEDITECH takes pride in providing the highest level of customer support. We are extremely pleased to move forward with these organizational changes, which are aimed at enhancing customer outcomes.