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Our recruiters thoroughly review each resume, and strive to contact each applicant individually by phone or mail within 2-4 weeks of receipt.

Database client support specialist

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As a member of our Client Services team, you will provide support for our Health Care Information System. This is an entry-level position and training in the application software is provided to all new staff. You will work closely with customers including hospital Information System staff, data analysts, consultants and C-level staff. Qualified candidates will be required to conduct a presentation for the hiring management team. 

Description

As a member of the Client Services team, your job will involve:

  • Troubleshooting, researching, and solving customer software and system problems and database related issues
  • Implementing Data Repository customers
  • Working with Microsoft SQL Server and utilizing Transact SQL
  • Acting as the primary contact for clients
  • Answering customer questions
  • Processing requests for software enhancements and system modifications
  • Corresponding with customers over the phone and through eMail
  • Providing customer education and training sessions
  • Working on a variety of group projects
  • Communicating with development staff
  • Mentoring co-workers
  • Traveling 10-15% 

Some of the Unique Opportunities You'll Receive:

  • Extensive Benefits package including a remarkable 90% company-paid health and dental insurance
  • Long term stability and growth with no layoffs
  • In-house training and education sessions, including technical, management, and soft skill development
  • Advancement potential, as we only promote from within
  • A beautiful and open office environment, featuring local art
  • Opportunities to learn and work with cutting-edge technologies

Requirements

  • Bachelors Degree preferred, with special consideration for backgrounds in Information Technology, Management Information Systems, Computer Information Systems, or equivalent training, education, or customer service experience
  • Required experience or exposure working with personal computers and servers, troubleshooting, researching, and solving software related issues
  • Exceptional written and verbal communication skills
  • Exceptional project management and organizational skills
  • Strong analytical and critical thinking skills
  • Ability to work well independently and as part of a team
  • Strong interpersonal and presentation skills

This opportunity is available at our following location(s):

MA:Framingham

MEDITECH

MEDITECH develops cutting-edge software for Health Care Organizations worldwide. Help build new software technologies solutions and build a career that's right for you! Learn more about us on our website.